Privacy Policy

Terms and Conditions

This Privacy Policy explains how ZOAPRO Pty Ltd (ABN 48 687 665 363) (“ZOAPRO”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, contact us, request a demo, join a waitlist, or use the TRACEM8 platform. 

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

1. What we collect 

The personal information we collect depends on how you interact with us. It may include: 

  • your name, email address, phone number, business name and contact details; 

  • account, login and profile information; 

  • information you provide in forms, enquiries, support requests, demo requests or waitlist submissions; 

  • payment, subscription or billing information where relevant; and 

  • technical information such as IP address, browser type, device information, usage data and cookies or analytics data. 

Where horse-related records identify an individual, those records may also contain personal information. 

2. How we collect it 

We may collect personal information when you: 

  • visit our website; 

  • fill out a form, join a waitlist or request a demo; 

  • create or use a TRACEM8 account; 

  • communicate with us by email, phone or support channels; or 

  • interact with cookies, analytics tools or similar technologies. 

We may also receive personal information from authorised third parties such as account administrators, service providers or integration partners. 

3. Why we collect it 

We collect and use personal information to: 

  • provide and operate our website, platform and services; 

  • set up and manage user accounts; 

  • respond to enquiries, support requests and demo requests; 

  • improve our products, services and user experience; 

  • maintain security, detect misuse and protect platform integrity; 

  • process payments and administer our business; and 

  • comply with legal and regulatory obligations. 

4. Who we disclose it to 

We may disclose personal information to our employees, contractors, service providers, professional advisers, payment providers, technology providers and other parties who help us operate our business and platform. 

We may also disclose information where required or authorised by law, or where disclosure is necessary to protect rights, safety, welfare, security or platform integrity. 

5. Overseas disclosure 

Some of our service providers or technology infrastructure may be located outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled appropriately in line with applicable privacy requirements. 

6. Cookies and analytics 

Our website and platform may use cookies and similar technologies to support functionality, security, analytics and performance. You can usually manage cookies through your browser settings, although disabling them may affect functionality. 

7. Direct marketing 

Where permitted by law, we may send you updates about our products, services, events or announcements. You can opt out at any time using the unsubscribe link in the message or by contacting us. 

8. Security and retention 

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. 

We keep personal information only for as long as reasonably necessary for business, legal, regulatory, security and operational purposes. Some records may need to be retained for compliance, audit, traceability or dispute-resolution reasons. 

9. Access, correction and complaints 

You may request access to, or correction of, personal information we hold about you by contacting us using the details below. 

If you have a privacy complaint, please contact us in writing and we will investigate your complaint. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner. 

10. Changes to this policy 

We may update this Privacy Policy from time to time. The latest version will be published on our website. 

11. Contact us 

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact us to make a complaint, we will endeavour to respond within a reasonable time (usually 30 days).

For privacy enquiries, access requests, correction requests or complaints, please contact: 

ZOAPRO Pty Ltd 
paris@zoapro.com.au